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Good communication skills are like a stimulating black coffee, just as hard to sleep after….Anne Masrow Linbergh
Being in HR one needs to be a very good communicator. But by having mere “Good Communication” will do? Guess NO. Along with good communication an effective HR should also have good attitude and ample amount of patience (which actually one should have in one’s professional/personal life as well).
Having “Good Communication Skills” will definitely do but they are like an ingredient for any dish, one will any how have it if he is hungry but being presentable is more important. Good communication skills along with polite and sweet talk are like icing on the cake that one must adhere to while communicating. These icing do wonders they make the customers buy it and eat it as well, same is with HR, the softer and polite a HR is, the sooner people are impressed and the work gets done.
Not many of us get into top industries where all are highly educated and excellent in their communications. We at many times encounter people who are not even average at their Comm. Skills; this is where your attitude and people skills get into the action. By being in a consulting firm this is your daily cup of tea, you need to listen to people, convince them and follow them for jobs, training etc. During this phase of your day you need to be quite patient, good listener, and have that smile on your face in order to show them that you are having great time talking to them (which is trust me a Hercules task).
Yes!!! One should not be arrogant in dealing with such people (no matter how bad your mood for the day is) else your prospective candidate is lost (as we all work in target driven industries). But, lets us not ignore that, YES!!! Polite and sugary talks is one such attribute which every person should possess or imbibe (especially if your have just stepped in the industry) as many people like to be addressed in a polite and a sweet manner.
No doubt one has to have good communication skills but at the same time the icing is very important, else people may buy it but may not actually have it. In fields like Marketing and HR these are the key attributes one MUST HAVE in order to succeed in life.
ALL THE BEST for all those who are going to take their step into the industry and hope the next time you are communicating your thoughts or ideas before them, you make sure that you are polite and sweet towards them.
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Polite & Sugary is not something which goes together. You are polite as your job requires you to do that. You are sugary when you are desperate.
ReplyDeleteAs a HR person, being polite is a necessity and a part of the job. When it comes to being sugary, it would more or less mean that you are being taken for granted.
In most organizations, where HR should be a unit which manages people from the point of view of training, salaries, performance, etc. it has become nothing more than a grievance addressing forum or a place where people tend to vent out their frustrations. It should look into grievances, but not just grievances.
So I guess, it does not hurt to have the cake without any icing. (Plum Cake)
I have worked in HR consulting for 3 years, before going in for my MBA, so just sharing my thoughts.
I do realize that not everyone would be agreeing with me on this one.
Thanks for sharing your view Anant,certainly its different for different people but even plum cake is given a proper shape and the dry-fruits are made to be seen on it giving an impression that its healthy.
ReplyDeleteTrue.
ReplyDeleteHowever it depends on the kind of workforce you are dealing with to make sure if it is plum cake or black forest.
Am eagerly awaiting more responses from the others so that we can make a healthy discussion out of this.
ya ya... hope others will respond :)
ReplyDeleteHey Anant/TheSkillMill,
ReplyDeleteTo some extent i agree with you.
But I still have to disagree somewhat with the notion that you reap, Being polite and sweet in today's world is sadly seen and we see more of a euphemism for “get rid of ‘em” in most of the companies,I think our insights are valid. It is a negative culture.I rarely communicate face to face. I have many wonderful friends online whom I have never met in person but we carry it well via Twitter or email. Some of these friends are closer to me in my heart than some of the friends I actually see from time to time, people forget that a simple thank you can go a long way. Actually, a simple thank you can make or break a job interview.
A self-confident person would never be rude, But an insecure person uses rudeness as a mask.
If there is one emotion that we all struggle with it is fear, I was rude at times and didn't communicate to some people when i am in pain . I am not proud of this but I was in so much pain and it is not an excuse it was a cry for help. However, all it did was make me more painful with the mindset i carry, The interesting thing is that the ruder I was, the more pain I received from other people. So what you put out into the world will definitely be returned to you.
Improving your communication skills will let you express yourself with more confidence and it in turn help you attract more clients and influence your peers and referral sources which are Acronym PIVOTAL for any consultant.
I am into recruiting and also in to corporate relations, daily i meet people and communicate with them but there are so many of them who communicates with me just with a smile and looks too..... But it is complete non voice process here the perspective is more important, Initially when people smile at me i thought it is a gesture but it went on and on and the same people who smiled at me they started laughing i couldn't make exactly what it is, may be it is my mistake when they gave a smile in turn i gave nothing there is a communication gap from my side....... even today it is still running and i haven't responded or you can say i haven't communicated... But i am polite... this i can guarantee from my side........
This is just the perception of mine....... where in i need to improve my self a lot when it comes to the matter of communication.....